Move the conversation from Microsoft Teams to any channel, like voice, chat, text, SMS, messengers, etc.Allow users outside the call center to start chats with agents as if it was a regular Microsoft Teams conversationīright Pattern's Microsoft Teams integration enables omnichannel communication throughout the enterprise:.Allow users outside the call center to call agent extensions.See Microsoft Teams directories and group membership.Invite subject matter experts to join phone calls for transfers and conference calls.
Agents can see if a colleague is online, away, busy, or offline, and bring them into a contact center conversation immediately See user presence on Bright Pattern's platform.These capabilities are key to bring every employee in the company together to better help and serve customers, including remote employees.īright Pattern's Microsoft Teams integration allows companies to bring everyone in every department together to improve the customer experience: Bright Pattern's Microsoft Teams integration has many features for both agents and MS teams users that improve internal communication within Bright Pattern's platform. This allows agents to communicate with and seek help from other employees and subject matter experts outside of the contact center while resolving customer issues, leading to a better agent and customer experience as well as improving employee productivity. Agents have the ability to communicate with colleagues in the same desktop window as the customer, meaning agents don't need to stop the customer conversation to communicate with their colleagues. Bright Pattern's Microsoft Teams integration enables an organization's Microsoft Teams implementation to be integrated directly into the Bright Pattern agent desktop.
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